Terms And Conditions

Gardeners Plumstead Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Plumstead provides gardening and related services to residential and commercial clients in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the person or organisation purchasing services from Gardeners Plumstead.

Company, we, us, our means Gardeners Plumstead, the provider of the gardening services.

Services means any gardening, grounds maintenance, landscaping, clearance or related work carried out by us.

Site means the property or premises at which the Services are to be carried out.

Terms means these Terms and Conditions, as amended from time to time.

2. Scope of Services

We provide a range of gardening and outdoor services, which may include but are not limited to lawn care, hedge trimming, planting, pruning, garden tidying, clearance, soft landscaping and regular maintenance visits. The precise scope of the Services will be confirmed in writing at the time of booking or in a subsequent written confirmation.

All Services are subject to availability, staff and equipment resources, weather conditions and access to the Site. We reserve the right to amend the scope of the Services where reasonably necessary due to site conditions, safety considerations or legal restrictions, including local environmental and waste regulations.

3. Booking Process

3.1 You may request a booking for Services by contacting us and providing details of the work required, the Site address and preferred dates and times. We may ask for photographs or a site visit to assess the work before confirming a quotation and booking.

3.2 Any quotation provided is an estimate based on the information available at the time. If, upon arrival at the Site, we find that the conditions or scope differ materially from what was described, we may revise the quotation and seek your approval before commencing work.

3.3 A booking is only confirmed once we have provided written confirmation, which may include the agreed scope of work, the estimated price, and the scheduled date or schedule of visits. We reserve the right to decline any booking request at our discretion.

3.4 For larger projects or ongoing maintenance contracts, we may issue a written service agreement setting out additional terms. In the event of any inconsistency, the specific service agreement will take precedence over these general Terms.

4. Client Responsibilities

4.1 You are responsible for ensuring that we have safe and reasonable access to the Site at the agreed times. This includes providing access through gates, communal areas and where relevant, arranging for parking or permits, and ensuring pets or livestock are suitably contained.

4.2 You must inform us in advance of any hazards, obstructions or specific risks at the Site, including uneven ground, fragile structures, underground services, ponds, sharp objects or any relevant health and safety concerns.

4.3 You agree to obtain and maintain any necessary consents, permissions or approvals from landlords, neighbours, management companies, local authorities or any other relevant party required for the Services to be carried out at the Site.

4.4 Where electricity or water are required to perform the Services, you agree to provide reasonable access to these utilities at no additional cost to us, unless otherwise agreed in writing.

5. Pricing and Payment Terms

5.1 Prices for our Services will be provided in a quotation or price list. Unless stated otherwise, prices are given in pounds sterling and are exclusive of any applicable taxes that may be added as required by law.

5.2 For one-off or ad hoc jobs, payment is usually due on completion of the work, unless a deposit or upfront payment has been agreed. For ongoing maintenance or larger projects, we may require partial payment in advance or at agreed milestones.

5.3 Payment methods will be set out in our invoice or booking confirmation. You agree to pay all invoices in full by the due date specified on the invoice. If no due date is specified, payment is due within seven calendar days of the invoice date.

5.4 We reserve the right to charge interest on overdue payments at the statutory rate and to recover reasonable costs incurred in seeking to recover any overdue sums. Continued non-payment may result in suspension or termination of Services.

5.5 Any additional work requested on the day of Service that is outside the original quotation may be charged at our standard hourly or day rates, subject to your prior agreement.

6. Cancellations and Rescheduling

6.1 You may cancel or reschedule a booking by giving us notice. For standard residential visits, we request at least 24 hours notice. For larger projects, commercial work or multi-day bookings, we may require a longer minimum notice period, which will be specified in the quotation or service agreement.

6.2 If you cancel with less than the required notice, we reserve the right to charge a cancellation fee, which may be up to the value of the work scheduled for that visit, to cover staff time, scheduling, and any costs already incurred.

6.3 If we arrive at the Site and are unable to gain access or commence work due to circumstances within your control, this may be treated as a late cancellation and charged accordingly.

6.4 We may need to cancel or reschedule Services due to adverse weather conditions, staff illness, equipment failure or other circumstances beyond our reasonable control. In such cases, we will notify you as soon as reasonably practicable and offer an alternative date or time. We will not be liable for any loss arising from such cancellations or rescheduling, but any deposits paid for the affected booking will either be applied to a new date or, if appropriate, refunded.

7. Service Standards and Materials

7.1 We aim to carry out all work with reasonable care, skill and professionalism, in line with good horticultural practice and applicable laws and regulations.

7.2 Where we supply plants, turf or materials, we will use products that are appropriate to the intended purpose and conditions, as reasonably assessed by us. However, we cannot guarantee the long-term performance of living materials, which can be affected by weather, pests, diseases, soil conditions, and subsequent care outside our control.

7.3 Any estimates of timeframes given for completion of work are approximate and subject to change due to weather, site conditions, material availability and other unforeseen factors.

8. Waste Handling and Environmental Regulations

8.1 We comply with relevant UK waste and environmental regulations when handling, transporting and disposing of garden waste and other materials arising from our Services.

8.2 Unless expressly included in the quotation, removal of green waste, soil, turf, rubble or other materials from the Site is not automatically included. We will clarify in advance whether waste removal is included, optional or excluded, and any associated charges.

8.3 If you request us to remove waste from the Site, we will take it to an authorised facility or manage it in accordance with applicable laws. We do not accept responsibility for waste left on Site where removal was not part of the agreed Services.

8.4 In some cases we may be able to reuse or recycle materials on Site, such as composting green waste or using chippings, subject to your agreement and in line with good environmental practice.

9. Health and Safety

9.1 We take health and safety seriously and expect Clients to cooperate with us in maintaining a safe working environment. You agree not to interfere with or misuse any equipment, tools or safety measures used by our team.

9.2 Children, pets and other occupants of the Site should be kept away from working areas and equipment for the duration of any visit. We will not be liable for accidents or injuries arising from failure to observe this requirement.

9.3 We reserve the right to pause or cease work if we consider that conditions at the Site pose an unacceptable risk to our staff or to others, or if severe weather makes work unsafe. In such circumstances, we will discuss alternative arrangements with you.

10. Liability and Insurance

10.1 We carry appropriate insurance for public liability and, where applicable, employers liability, in line with UK requirements for gardening and related services.

10.2 We will take reasonable care to avoid damage to property, plants and structures. However, minor damage may occasionally occur, for example to fragile ornaments, edging or weathered structures close to the working area. You agree to remove or clearly identify fragile, valuable or easily damaged items before work begins.

10.3 Our total liability to you for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total fees paid or payable by you for the specific Service giving rise to the claim, except where such limitation is not permitted by law.

10.4 We will not be liable for any indirect or consequential losses, loss of profit, loss of enjoyment, loss of anticipated savings or any loss arising from events outside our reasonable control, including severe weather, acts of third parties, or subsequent lack of maintenance.

10.5 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under UK law.

11. Complaints and Defects

11.1 If you are dissatisfied with any aspect of our Services, you should notify us as soon as reasonably possible, preferably within 48 hours of the work being carried out, so that we can investigate and, where appropriate, take corrective action.

11.2 We may request access to the Site to inspect the issue. Where we agree that the Services have not been carried out with reasonable care and skill, we will, at our option, either re-perform the relevant part of the Services or offer a reasonable reduction in the price.

11.3 We are not responsible for deterioration of gardens, lawns, plants or features after completion of the work where such deterioration arises from factors beyond our control, such as weather, pests, disease, vandalism, or failure to follow our care instructions.

12. Intellectual Property and Use of Images

12.1 Any designs, planting plans, layouts or other creative works we produce remain our intellectual property unless otherwise agreed in writing. You are granted a non-exclusive licence to use such materials solely for the purpose of implementing and enjoying the Services at the Site.

12.2 We may take photographs of the Site before, during and after the Services for our records and for use in promotional materials. Where individuals or easily identifiable private details are present, we will seek your consent before using such images publicly.

13. Data Protection and Privacy

13.1 We will process any personal data you provide to us in accordance with applicable UK data protection laws. We collect and use your data only to manage bookings, deliver Services, handle payments, communicate with you and comply with legal obligations.

13.2 We will take reasonable steps to keep your personal data secure and will not sell or share your details with third parties for marketing purposes without your consent, except where required by law or necessary for the provision of our Services.

14. Termination

14.1 Either party may terminate an ongoing maintenance or service agreement by giving the notice period specified in that agreement. If no notice period is specified, either party may terminate with at least 30 days written notice.

14.2 We may terminate or suspend Services immediately if you fail to pay any sums due, commit a serious breach of these Terms, behave abusively or threateningly towards our staff, or if continuing to provide the Services would be unlawful or unsafe.

14.3 On termination, you must pay for all Services provided up to the date of termination, including any reasonable costs incurred in relation to materials ordered or work already scheduled.

15. Changes to These Terms

15.1 We may update these Terms from time to time to reflect changes in our business practices, services, or legal requirements. The current version will apply to any booking made after the date of publication of that version.

15.2 Where a change to the Terms materially affects an ongoing contract or series of bookings, we will notify you and, if you do not agree to the revised Terms, you may cancel future Services subject to any applicable notice requirements.

16. Governing Law and Jurisdiction

16.1 These Terms, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services.

17. General Provisions

17.1 If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining Terms, which will continue to be valid and enforceable.

17.2 No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy.

17.3 You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations to another suitable service provider or entity as part of a business transfer or restructuring.

17.4 These Terms, together with any written quotation or service agreement, constitute the entire agreement between you and Gardeners Plumstead in relation to the provision of the Services and supersede any prior discussions, correspondence or understandings.